Client Support

VasTech is committed to providing superior software support and resources to help facilities schedule, manage, and optimize staff resources. The Port of VasTech is a Knowledge Base designed to be the single source of information regarding your VasTech account.

Upon the purchase of the VasTech system clients are given access to Port of VasTech’s powerful educational, account and support information.

	Track Support Issues All support requests are addressed within hours of submission. Clients receive status updates via email during each step of the issue resolution process.
	Generate Issues Lists Clients can generate reports of functional and technical issues to summarize the status of requests and plan for upcoming project management meetings and installs.
	Enter Enhancement Requests VasTech believes that our clients are our best resource for driving product development. Clients are encouraged to enter enhancement requests and are invited to participate in Steering Groups to guide framework for future releases.
	Access Product Resources Clients are able to download User Guides, Release Notes, Implementation Tools, Quick Reference Sheets and more. In addition, clients can access the FAQ portal to view common client issues and solutions.
	Utilize Powerful Search Tools The Port of VasTech’s search engine contains a powerful query tool for clients to search from countless articles in a key word format to find topics of interest.
	Talk to the Experts We also value direct contact with our customers. When you call between 8am and 6pm EST, clients typically get a person on the phone, not an automated menu, so that we may quickly direct you to the appropriate expert.